Software Engineer III (Development + Support)

About the team Walmart GTP team is the Platforms team for Walmart. This position is for Data Services First Contact team where the team is responsible to take care of support & operational activities for Search products viz., Elastic Search, Open Search & Solr. Building automations for mandane tasks & amplifying operational excellence is the main focus for the team. This team works in rotational shift which changes in every two weeks. What You’ll Do Automation Engineering Design, develop, and maintain automation solutions to eliminate repetitive manual tasks across engineering workflows. Leverage scripting/coding languages (Java,Python, Shell,SQL etc.) and automation frameworks to increase engineering efficiency and consistency. Knowledge of AI-powered developer productivity tools e.g., GitHub Copilot, Generative AI tools and Large Language Model (LLM) concepts, Prompt engineering techniques for code generation, debugging, ML/AI frameworks at a working level, Vector databases, embeddings, and Retrieval-Augmented Generation (RAG), MLOps.Proactively identify candidates for automation across operations, deployments, and testing pipelines. Triaging & Issue Resolution - Analyze, prioritize, and resolve technical issues for products (Elastic Search, Open Search, Solr) of moderate to high complexity with a strong sense of ownership. Support Customers on product issues. Work on operational change requests. Familiar with tools like JIRA, Service NOW, Splunk, Grafana, MMS. Incident Management Cloud, Data & DevOps - Leverage DevOps toolchains for CI/CD, container orchestration, and application lifecycle management. What You’ll bring Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. 6+ years of hands-on software development & platform engineering experience. Proficiency in : Java, Python for production-grade development. Work experience in Search products viz., Elastic Search, Solr & Open Search is a big plus. Experience with monitoring and observability platforms such as Splunk, Grafana, Kibana, or OpenObserve. Experience with cloud platforms — Azure, GCP, or AWS — including managed services and infrastructure-as-code. Hands-on experience with DevOps practices and CI/CD pipelines (e.g., Jenkins, GitHub Actions). Familiarity with Kubernetes and container-based application deployment at scale. Experience with incident management processes, ITSM tools (e.g., ServiceNow, PagerDuty, XMatters, JIRA), and SLA-driven operations. Working knowledge of configuration management tools and release management processes. Solid understanding of automation tooling and scripting (Shell, Python). Exposure to network monitoring concepts, SLIs/SLOs, and alerting frameworks. Experience working with data engineering pipelines or data platform infrastructure (e.g., Spark, BigQuery, Kafka). Knowledge of security best practices — vulnerability management, RBAC, secret management. Understanding of Agile/Scrum methodologies, sprint planning, and backlog grooming. Familiarity with requirement management practices including traceability matrices and risk classification. Ability to work in rotational/shift models (24/7) and support on-call escalations. Strong written and verbal communication skills for customer handling, technical documentation and stakeholder collaboration. Prior experience mentoring junior engineers or leading technical discussions in a team setting. About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. We’re back to work Walmart’s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Chennai office for daily work, with flexibility for associates to manage their personal lives. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.